Shopping Centre Rules and Regulations

 

Citystars is keen to provide an enjoyable shopping experience for all visitors. To achieve this, the following activities are prohibited during your visit to the mall:

• Engaging in any acts criminalized by Egyptian law is prohibited.
• Parents or legal guardians are expected to supervise children and always be responsible for them.
• Unruly or disruptive behavior that obstructs business, endangers guests, or disrupts the family entertainment environment at Citystars Mall.
• Graffiti, vandalism, damaging any real or personal property, etc.
• Maintain the cleanliness of the mall and dispose of waste properly in designated containers.
• Please minimize noise by respecting designated quiet zones, such as prayer rooms and mothers' rooms. Phone calls should be made outside these areas, and sleeping within these places is strictly prohibited.
• Personal audio devices must be used with headphones and at a low volume.
• Obstructing shop fronts, internal or upper walkways, emergency exits, or escalators. Walking in groups in a manner that obstructs others.
• Running, skating, using skateboards, cycling, fighting, spitting, using loud, obscene language, throwing objects, or making lewd gestures.
• Intimidating or frightening behavior by individuals or groups.
• Carrying or possessing weapons, fireworks, ammunition, or any objects that appear to be weapons within the facility (individuals with weapon licenses must surrender them to the Tourism Police office next to entrance number 6).
• Sit-ins, demonstrations, begging, protesting, or collecting signatures. Unauthorized speeches, singing, or chanting.
• Leaving bags or belongings unattended. These items may be subject to security inspection and dealt with as security management deems appropriate.
• Threatening violence against Citystars Mall property, its guests, tenants, or employees, directly or indirectly, whether inside or outside the mall.
• Failure to follow the instructions of the mall management or security.
• Tampering with security equipment is strictly prohibited.
• Promoting products or services without prior written consent is prohibited.
• Smoking or using e-cigarettes containing tobacco on mall property outside designated areas. Smoking drugs or drinking alcohol is prohibited.
• Using radars, lasers, drones, or geographic information systems without prior written approval from the mall management.
• Large-scale photography, video recording, or media production without prior written consent from City Stars Mall. Amateur photography is permitted if it is not disruptive and follows photography guidelines.
• Wearing inappropriate clothing is prohibited, which includes:
• Clothing containing obscene words, offensive gestures, or racial/religious content will likely cause discomfort.
• Clothing that intentionally conceals the face, such as hooded shirts, costume masks, or face masks (face coverings for religious or health reasons are permitted).
• Bulletproof vests or similar attire.
• Pets are not allowed in Citystars Mall.
• Using the food court area for celebrations is not permitted.
• When using escalators, please hold the handrails and pay attention to children.
• Strollers or wheelchairs are not allowed on escalators.
• Walking or running against the direction of the escalator is prohibited.
• Intentionally stopping the escalator is prohibited except in emergencies (mall regulations apply).

Parking and Public Transportation:

• Parking is allowed only in designated areas.
• Any vehicle left unattended in garage lanes will be towed at the owner's expense.
• Waiting in public streets around the project is prohibited.
• Electric vehicle parking spaces are reserved for electric vehicles only.
• Vehicles parked overnight, in traffic lanes, pedestrian walkways, or accessible parking spaces will be clamped, fined, or both.
• Leaving vehicles running, loitering, or performing unauthorized repairs in parking areas is prohibited.
• A fine will be charged for a lost garage card.

Notices and Consents:

• By entering Citystars Mall, you consent to using your voice and image for any purpose without compensation, whether in films, video, photographs, or sound recordings. You also agree to release the mall from any liability arising from such use.
• By entering City Stars Mall, you consent to using facial recognition technology for security and safety.
• For more information, please visit https://www.citystars-heliopolis.com.eg/en
• Citystars Mall conducts bag inspections at entrances and some key locations.
• All lost items must be handed over to the security office.
• Report lost personal items immediately; identification is required for retrieval.

Operating Hours:

• Guests cannot remain inside the mall after specified operating hours unless they attend an approved event.

Events and Promotions:

• Mall management approval must be obtained for all public events, promotional activities, or filming.
• Unauthorized gatherings or advertising materials are prohibited.

Community Etiquette:

• Speak kindly to mall staff and service workers; they are here to help.
• Make way for older people, families with strollers, and those who need assistance.
• Understand the needs of visitors with disabilities, show respect and support, and assist when needed.
• Tenants and employees are an integral part of the mall family. Treat all workers – cleaners, security, maintenance, and store teams – with respect and dignity.

Sustainability and Environment:

• Be mindful of water consumption in restrooms.

Lost Children or Individuals:

• If you find a lost child or individual needing assistance, immediately report it to mall security or the information desk.
• Stay with them until help arrives.

Citystars Mall is a private property. Visitors who do not act responsibly or violate the mall's rules may be asked to leave the premises. If they refuse, they may be detained and prosecuted for criminal trespass.